By accessing or using the Moments of Sonder Travel website at MomentsofSonderTravel.com (the "Website"), you agree to be bound by these Website Terms of Use ("Terms"). If you do not agree to these Terms, please do not use this Website. These Terms apply to all visitors, users, and others who access or use the Website.
Moments of Sonder Travel reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms. The most current version will always be available on the Website. These Terms should be read in conjunction with our Booking Terms and Conditions, which govern any travel services you engage us to provide.
This Website is operated by Moments of Sonder, LLC, a California limited liability company registered as a Seller of Travel (CST# 2164906-40). The Website is intended for personal, non-commercial use by individuals seeking information about travel services offered by Moments of Sonder Travel.
You represent and warrant that you are at least 18 years of age and that your use of this Website does not violate any applicable law or regulation. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms.
All content on this Website, including but not limited to text, copy, itinerary descriptions, brand assets, logos, design elements, graphics, images, and downloadable files, is the property of Moments of Sonder, LLC or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and view the content of this Website for personal, non-commercial purposes only. You may not:
All rights not expressly granted herein are reserved. Unauthorized use of this Website's content may violate copyright, trademark, and other applicable laws and could result in civil or criminal liability.
While Moments of Sonder Travel makes every effort to ensure the accuracy and completeness of information on this Website, we make no representations or warranties as to the accuracy, completeness, currentness, or suitability of any content for any particular purpose. Travel pricing, availability, destination information, and service descriptions are subject to change without notice.
This Website may contain links to third-party websites and resources. These links are provided solely for your convenience and do not constitute any endorsement by Moments of Sonder Travel. We are not responsible for the accuracy, content, or availability of any third-party website.
Information on this Website does not constitute legal, financial, medical, or professional travel advice. Always verify entry requirements, health advisories, and travel conditions directly with relevant government authorities before travel.
You agree not to use this Website in any way that:
Moments of Sonder Travel reserves the right to investigate and take appropriate legal action against anyone who, in Moments of Sonder Travel's sole discretion, violates this section, including reporting such conduct to law enforcement authorities.
This Website uses third-party services including Google Analytics (for website traffic analysis), Google Workspace (for business communications and document management), Meta Business Suite (for Facebook and Instagram social media management and advertising), TikTok for Business (for TikTok content and analytics), YouTube (for video content hosting), and Namecheap/WordPress (for website hosting and content management). Each of these third-party services operates under its own terms of service and privacy policy.
Moments of Sonder Travel is not responsible for the privacy practices or content of any third-party website or service. Links to external websites are provided for convenience only and do not constitute an endorsement of those sites or their content.
This Website is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Moments of Sonder Travel does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
To the fullest extent permitted by applicable law, Moments of Sonder Travel disclaims all liability for any damages arising from or in connection with your use of this Website, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
These Website Terms of Use are governed by the laws of the State of California, USA. Any dispute arising out of or relating to these Terms or your use of this Website shall be subject to the exclusive jurisdiction of the courts of Contra Costa County, California. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Moments of Sonder, LLC ("Moments of Sonder Travel," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, store, and protect personal information gathered through our website (MomentsofSonderTravel.com), our contact and intake forms, and our business communications.
This Privacy Policy applies to all personal information we collect and process in the course of operating our travel advisory business. By using our website or engaging our services, you consent to the practices described in this policy. This policy should be read alongside our Website Terms of Use and our Booking Terms and Conditions.
We collect personal information that you voluntarily provide when you:
When you visit our website, we automatically collect certain technical information through cookies and similar technologies, including:
This information is collected primarily through Google Analytics and Meta tracking tools described in Sections 06 and 07. Information you provide through our intake and booking forms is also stored and managed within Tern.travel, our travel business management platform.
We may receive information about you from third-party sources including travel suppliers (hotels, cruise lines, airlines, tour operators) as necessary to fulfill your booking, and from social media platforms if you interact with our business profiles on Instagram, Facebook, or other platforms.
We use the personal information we collect for the following purposes:
We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects.
We share your personal information only in the following circumstances:
We share necessary booking information, including traveler names, dates of birth, passport details, and special requirements, with hotels, airlines, cruise lines, tour operators, and other suppliers required to fulfill your travel arrangements. Each supplier operates under its own privacy policy and terms of service.
We work with carefully selected third-party service providers who assist in operating our business, including:
These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us. Each operates under its own terms of service and privacy policy.
We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Moments of Sonder Travel, our clients, or others.
In the event of a merger, acquisition, or sale of all or part of our business assets, personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Our website uses cookies and similar tracking technologies to analyze website traffic, understand user behavior, and improve the visitor experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences across visits.
Types of cookies we use:
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when a cookie is set. Please note that disabling certain cookies may affect the functionality of this website. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect information about how visitors use our website, including pages visited, time spent on the site, traffic sources, and device information. This information is transmitted to and stored by Google on servers in the United States.
Google uses this information to evaluate website usage and to compile reports on website activity for Moments of Sonder Travel. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
We have enabled IP anonymization in our Google Analytics setup, which means that Google will truncate your IP address within EU member states and other contracting states before transmission. The full IP address is only transmitted to Google servers in the United States in exceptional cases.
Google Analytics data is governed by Google's Privacy Policy, available at policies.google.com/privacy. Moments of Sonder Travel also uses Google Workspace for business email, document storage, and calendar management. Information shared via email or stored in Google Workspace is subject to Google's terms of service.
Moments of Sonder Travel maintains business profiles on Meta platforms (Facebook and Instagram) and uses Meta Business Suite to manage our social media presence, track post performance, measure reach and impressions, and run advertising campaigns. Meta may use cookies, pixels, and similar technologies to track users across its platforms and partner websites.
The Meta Pixel is installed on this website. This allows Meta to track website visitor actions, such as page views and form submissions, to help us measure the effectiveness of our advertising and to deliver relevant advertising to users of Meta platforms. This tracking is subject to Meta's Data Policy, available at facebook.com/privacy/policy.
If you interact with our Facebook or Instagram business profiles, including liking, commenting on, sharing, or messaging our content, those interactions are subject to Meta's privacy policy. We may see aggregate analytics about our audience and post performance. We do not share your personal client information with Meta beyond what is collected automatically through the Pixel.
You may adjust your Meta advertising preferences by visiting your Facebook Ad Preferences at facebook.com/adpreferences. You may also opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.
Moments of Sonder Travel maintains a TikTok business account and uses TikTok for Business to publish travel content and access performance analytics including views, reach, and engagement metrics. TikTok may use cookies and similar technologies to track user interactions with our content and to deliver relevant advertising. TikTok's handling of your data is governed by TikTok's Privacy Policy, available at tiktok.com/legal/privacy-policy. You may adjust your TikTok ad preferences within the TikTok app under Settings > Privacy.
Moments of Sonder Travel uses YouTube to host and share travel-related video content. YouTube is operated by Google LLC. If you interact with our YouTube channel, including viewing, liking, commenting on, or subscribing to our content, those interactions are subject to Google's Privacy Policy, available at policies.google.com/privacy. YouTube analytics provide aggregate performance data about our channel and video content. We do not share personal client information through YouTube.
Moments of Sonder Travel uses Tern.travel as its primary travel business management platform. Client information, including contact details, itinerary records, booking history, trip preferences, and related correspondence, is stored and managed within Tern. This allows our team to design, manage, and deliver travel services efficiently and accurately across all client engagements.
Tern.travel operates as a data processor on behalf of Moments of Sonder Travel. Your information is shared with Tern solely for the purpose of delivering the travel advisory and booking services you have engaged us to provide. Tern.travel's use of your data is governed by their own privacy policy and terms of service, available at tern.travel. Moments of Sonder Travel retains responsibility for how your data is used within our business operations.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide travel services, comply with legal obligations under California Seller of Travel regulations, resolve disputes, and enforce our agreements. For active clients, we retain booking and communication records for a minimum of seven years. Analytics data collected through Google Analytics is retained according to our Google Analytics settings, with a default retention period of 26 months.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include use of PCI-DSS compliant payment processors, secure communications via Google Workspace, and access controls limiting who within Moments of Sonder Travel can access personal client information.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. These rights include:
You have the right to request that we disclose the categories of personal information we have collected about you, the purposes for which we collected it, the categories of third parties with whom we shared it, and the specific pieces of personal information we hold about you.
You have the right to request deletion of personal information we have collected about you, subject to certain exceptions (including where we are required to retain information to comply with legal obligations or to complete a transaction you have requested).
You have the right to request correction of inaccurate personal information that we maintain about you.
We do not sell your personal information. We do share certain information with advertising platforms (Meta) for marketing purposes, which may constitute "sharing" under the CCPA. You may opt out of this sharing by contacting us at the address below or by adjusting your Meta advertising preferences.
We will not discriminate against you for exercising any of your CCPA rights. Exercising your rights will not affect the quality or terms of service we provide to you.
For all privacy-related inquiries, requests to exercise your CCPA rights, questions about this Privacy Policy, or concerns about how your personal information is handled, please contact us at:
We will acknowledge receipt of your request within 10 business days and will respond substantively within 45 days. If we require additional time to respond, we will notify you of the reason and the extension period within the first 45-day period.
This Privacy Policy was last updated January 1, 2026. We reserve the right to update this policy at any time. Material changes will be communicated via a notice on our website. Your continued use of our website or services following any update constitutes your acceptance of the revised policy.